Terms of use
1) Acceptance of the Terms
These Terms of Use and Conditions (“terms”) govern your access to and use of the website, mobile site, and related services operated by First Care. By accessing, browsing, or using the website, or by placing an order, you agree to be bound by these terms and by our privacy policy. If you do not agree, do not use the website.
2) Eligibility & Accounts
You must be at least 18 years old and legally capable of entering into a binding contract under the laws of the State of Kuwait.You are responsible for keeping your login credentials confidential and for all activities under your account. Promptly notify the company of any actual or suspected unauthorized use or security breach.The company may refuse service, suspend accounts, or cancel orders where permitted by law.
3) Electronic Communications & E-Signatures
When you use the website or communicate electronically, you consent to receive communications electronically. To the extent permitted by applicable law, electronic records and signatures have the same legal effect as originals under Kuwait’s electronic transactions framework.
4) Website Content & Product Information
The company uses reasonable efforts to display accurate product descriptions, images, availability, and specifications; minor variations may occur.Content is provided for general information only. Healthcare/medical products (if offered): content does not constitute medical advice; always follow the instructions for use and consult qualified professionals where appropriate.You are responsible for determining product suitability for your intended use and ensuring compliance with any applicable professional or regulatory requirements.
5) Pricing, Currency & Taxes
Unless stated otherwise, prices are in Kuwaiti Dinar (KWD) and may change without prior notice before order acceptance.If a pricing or availability error is identified after you place an order, the company may cancel or correct the order and will either request instructions or issue a refund for any amounts paid.Applicable taxes, fees, and delivery charges (if any) are shown at checkout.
6) Orders & Contract Formation
Your order is an offer to buy. Receipt confirmation (email/SMS/on-site) acknowledges the offer; acceptance occurs only when the company dispatches the product(s) or expressly confirms acceptance.The company may decline or cancel an order (e.g., suspected fraud, mispricing, out-of-stock, restricted geography), and will refund any amounts paid for cancelled items.
7) Payments
Accepted payment methods are displayed at checkout (e.g., KNET, credit/debit cards, cash on delivery if available).By submitting payment details, you represent you are authorized to use the chosen method and authorize the company (and its payment processor) to charge the order total.The company uses reasonable technical and organizational measures for secure processing but is not liable for failures attributable to third-party payment systems beyond its control.
8) Delivery & Risk of Loss
Delivery options, fees, and estimated timelines are displayed at checkout.Title and risk of loss transfer upon delivery to the address provided by you. Inspect packages upon receipt and report visible damage without undue delay.
9) Warranties
Products may carry a manufacturer’s warranty where indicated. The warranty terms (duration, coverage, exclusions) are determined by the manufacturer and apply in addition to any non-excludable rights under applicable law.Except as expressly stated, the website and products are provided “as is” and “as available” to the fullest extent permitted by law.
10) Promotions, Coupons & Gift Cards
Promotions, discount codes, and gift cards are subject to their own terms, are non-transferable, not redeemable for cash, and may include usage limits or expiry dates.The company may modify or withdraw promotions where allowed by law.
11) Acceptable Use
You agree not to:
Violate any applicable laws or regulations of the State of Kuwait;Infringe intellectual-property, publicity, or privacy rights;Upload, post, or transmit unlawful, defamatory, obscene, or abusive content;Interfere with or disrupt the website’s operation, attempt unauthorized access, or introduce malware;Engage in fraud (including payment fraud) or unauthorized reselling;Scrape, harvest, or misuse data, or circumvent technical protections.Violation of this section may result in immediate suspension and potential legal action.
12) User Content (Reviews, Q&A, Uploads)
If you submit content (e.g., reviews, questions, images), you grant the company a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, translate, and display such content in connection with its services and marketing, subject to the privacy policy.You represent that your content is accurate, lawful, and non-infringing. The company may remove content that violates these terms.
13) Third-Party Services & Links
The website may contain links to or integrations with third-party sites or services. The company is not responsible for their content, policies, or practices. Your dealings with third parties are solely between you and those parties.
14) Intellectual Property
All website content (including text, graphics, logos, icons, images, product data, audio/video, downloads, and software) is owned by the company or its licensors and protected by applicable intellectual-property laws.
You may access the website for personal, non-commercial use only.Any unauthorized use may terminate the license granted by these terms and may result in legal liability.
15) Privacy & Data Protection (Overview)
The privacy policy explains what personal data is collected, how it is used, and your choices.The company implements reasonable technical and organizational measures designed to protect personal data against accidental loss, unauthorized access, or misuse. No method of transmission or storage is completely secure.Where processing occurs outside Kuwait (e.g., with cloud providers), appropriate safeguards are implemented as required by applicable regulations.
16) Compliance & Product Regulation
For regulated product categories (e.g., certain medical, electrical, or safety-critical items), the company follows applicable registration, labeling, and safety obligations. You agree to use such products according to their instructions and any professional guidance.
17) Limitation of Liability
To the fullest extent permitted by law, the company shall not be liable for: (a) indirect, incidental, special, punitive, or consequential damages; (b) loss of profits, revenue, data, or business; or (c) amounts exceeding the total paid by you for the product(s) giving rise to the claim during the twelve (12) months preceding the event. Nothing limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded.
18) Indemnification
You agree to indemnify and hold the company harmless from claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of your breach of these terms, misuse of the website, or violation of any law or third-party rights.
19) Force Majeure
The company is not responsible for delays or failures caused by events beyond its reasonable control, including acts of God, governmental actions, labor disputes, network failures, pandemics, or logistics disruption.
20) Suspension & Termination
The company may suspend or terminate access to the website for actual or suspected breaches of these terms, unlawful conduct, or to comply with legal obligations. You may stop using the website at any time.
21) Changes to the Website or Terms
The company may update the website and these terms from time to time. Changes take effect upon posting with a revised effective date. Continued use after changes means you accept the updated terms.
22) Governing Law & Jurisdiction
These terms are governed by the laws of the State of Kuwait. Any dispute arising out of or related to these terms is subject to the exclusive jurisdiction of the courts of Kuwait, without prejudice to any non-excludable consumer forum rights under applicable law. Electronic records and signatures are recognized to the extent permitted by Kuwaiti law.
